For NHS general practice in England

The back office of general practice, automated.

Arrivo registers new patients, files normal results, codes and routes letters, prepares repeat prescriptions and protects your list. Your team handles only what needs a person, and your clinicians make every clinical decision.

Book a demo See how it works

Works with SystmOne and EMIS Web
One supplier, one safety case, one contract
Your first 200 registrations free

Arrivo Hub · Example Surgery SystmOne

Registrations9 registered · 1 waiting for a decision
On track
Results142 filed · 24 with clinicians
On track
Letters96 coded · 31 actions sent
On track
Prescriptions58 ready to sign · 14 flagged
To sign
ListValidation request · 2 days left
Due soon

Updated a minute agoEvery action recorded in the audit trail

General practice in 2026

Practices lose hours every day to admin that follows rules.

Registrations, results, letters, prescriptions and list checks fill the day, and most of the work follows rules your team already applies. That's the work Arrivo does.

500+

letters a week arrive at a practice of 10,000 patients.⁵

1.5–2 h

a day: the estimated time the average GP spent reviewing test results in 2015/16.⁶

300,000+

patients removed from practice lists by national list cleansing in the year to June 2026.⁷

42%

of registration applicants signed in with NHS login, which NHS auto-registration needs.¹

The platform

One platform for the whole back office

Start with one module or use them all. They share one Hub, one audit trail and one clinical safety case.

Your list

Registrations

Applications from Register with a GP surgery checked and registered in SystmOne or EMIS Web, with the questionnaire coded.

Explore Registrations

Onboarding and recalls

A welcome, NHS App set-up, the right first appointments, and recalls patients book themselves.

Explore Onboarding

List protection

Validation requests tracked to their deadline with evidence, and moves, leavers and deaths kept up to date.

Explore List protection

Your inbox

Record-ready

GP2GP records checked, degrades handled, medicines reconciled, summaries prioritised and recalls set.

Explore Record-ready

Results

Normal results filed by your clinicians' rules, patients told, and everything else to the right clinician.

Explore Results

Letters

Letters matched to the patient, coded with a person's approval, and every action sent to the right person.

Explore Letters

Prescriptions

Repeat requests matched and checked, then grouped for the prescriber to sign.

Explore Prescriptions

Your team

Hub

Every exception from every module in one queue, with waiting times and a full audit trail.

Explore the Hub

Insights

Measures for practices, PCNs and ICBs, from time to register to letters reaching a GP.

Explore Insights

Assist

Our trained team works your exceptions, letters and list checks when you're short of time.

Explore Assist

Why Arrivo

Built to take work away, not add a tool

One supplier for the back office

One DPIA, one clinical safety case, one contract and one place to work, instead of a different tool for each job.

People make the clinical decisions

Clinicians set the filing rules, trained staff approve codes, and prescribers sign every prescription.

Pay per task, or one price for everything

Start with one module and pay only for what Arrivo does, or move to Complete for every module at one price per patient.

A shadow week before it acts

Each module first works alongside your team, which approves its work, before it acts on its own.

See Arrivo working with your practice's own rules

A 30-minute demo using test patients, set up with your catchment, policies and clinical system. Your first 200 registrations are free.

Book a demo View pricing

How it works

How Arrivo works in your practice

Arrivo works inside the systems you already use. It connects once, applies your rules to each job, hands anything that needs a person to your team, and shows you everything it has done.

Five steps, the same for every module

Once
Connect
A dedicated automation user in SystmOne or EMIS Web, and Register with a GP surgery connected over NHS MESH with your consent. Results, letters and prescription requests keep arriving in your clinical system as they do now.
Your rules
Set your rules
Registration policies, the results your clinicians agree can be filed, how letters are routed, the checks for repeat requests, and who receives each kind of task.
Arrivo
Do the routine work
Arrivo registers patients, files results, codes letters, prepares prescriptions and keeps your list up to date, following your rules every time.
Your team
Handle what needs a person
Anything that needs a decision goes to the Hub with the reason and the information needed, routed to the right role.
Arrivo
Show what it did
Every action is in the audit trail, and Insights shows time saved, waiting times and quality for your practice, PCN or ICB.

Getting started

Every practice follows the same four steps, and we agree the dates with you at the start.

Agree the paperwork
We sign a data processing agreement and give you a DPIA template and a DCB0160 pack for your clinical safety file.
Set your rules
Your registration policies, the results your clinicians agree can be filed, how letters are routed, the checks for repeat requests, and who receives each kind of task.
Connect
We set up a dedicated automation user in your clinical system and, with your consent, connect Register with a GP surgery to Arrivo over NHS MESH.
Run a shadow week
For the first week of each module, Arrivo prepares the work and your team approves it, so you can check it before switching on automatic working.

Where the data goes

Your practice stays in control of patient data at every step.

Work stays in your clinical system. Results, letters and prescription requests are handled there, through your automation user, with every action recorded.
Registrations over NHS MESH. NHS England sends Arrivo a structured copy of each application, and your practice still gets its usual PDF.
Your practice is the data controller. Arrivo processes data only on your instructions, under a data processing agreement.
Held in the UK. Data is stored and processed in the UK and encrypted in transit and at rest.
Records move by GP2GP. Arrivo never requests or receives a patient's record from another practice. Your clinical system does that.

See Arrivo with your own rules

A 30-minute demo using test patients, set up with your catchment, policies and clinical system.

Book a demo View pricing

Registrations

Registrations without the retyping

Most registrations don't qualify for NHS auto-registration. Arrivo takes each one from the moment Register with a GP surgery sends it to your practice, checks it, and registers the patient in your clinical system.

From application to registered in five steps

Patients keep using the national service. Arrivo picks up the applications it sends to your practice.

Patient
Applies online or on paper

Through the NHS website or the NHS App, or on a paper form your team keys into Register with a GP surgery. Patients don't need ID, proof of address or an NHS number.
NHS England
Checks and routes the application

The national service matches the patient to their NHS record on PDS and checks your catchment. Adults moving between English practices who apply with NHS login can be auto-registered.²
Arrivo
Receives every other application

Everything else arrives at Arrivo as structured data over NHS MESH, under a data processing agreement with your practice. Your practice still gets its PDF copy by email.
Arrivo
Checks and registers the patient

Arrivo runs its checks, then registers the patient in SystmOne or EMIS Web. Registering notifies Primary Care Registration Management and starts the GP2GP request to the previous practice.
Arrivo
Makes the record ready

When the GP2GP record arrives, Arrivo queues degrades, medicines and allergies, summarising and recalls for the right person, ordered by clinical risk.

Who handles what

NHS auto-registration takes adult transfers with NHS login. Arrivo takes the rest, and the record work for everyone.

Which registrations and tasks NHS auto-registration and Arrivo each handle
Registration or task	NHS auto-registration	Arrivo
Adults moving between English practices, with NHS login, in your catchment	Registers them, free	Record work when their GP2GP record arrives
Children and families	Sent to your practice to process	Registers them and links the household
People who don't use NHS login (58% of applicants)¹	Sent to your practice to process	Registers them
First NHS registration	Sent to your practice to process	Registers them as new to the NHS
Out-of-area applicants and temporary residents	Sent to your practice to process	Applies your policy, holding anything that needs a decision
Degrades, medicines, allergies, summarising and recalls	Not covered	Queued for the right person, ordered by risk

Intake

Structured intake from Register with a GP surgery

When a patient applies to your practice, NHS England sends Arrivo a structured copy of the application over NHS MESH, the secure messaging service the NHS uses to move data between organisations. Arrivo reads every field directly, so nobody copies details from a PDF and nothing waits in a shared inbox.

Demographics, contact details and previous practice
The PDS match result from the national service
Health and lifestyle answers, ready to code
Your practice still receives its PDF copy by email

Application receivedNHS MESH · 09:12

ApplyingAdult with 2 children

NHS numberMatched on PDS

Previous practiceIdentified by ODS code

AddressInside catchment

Health questionnaire14 answers

Registration type: transferPDF copy sent to the practice

Checks

Checks before anything is written

Arrivo checks every application before it touches your clinical system. Anything that needs a person goes to the Hub with the reason in plain English. Everything else carries on automatically.

PDS match. Confirms the NHS number and details agree. The national service matches about 9 in 10 applicants,¹ and the rest come to your team.
Duplicates. Catches patients already on your list, including under a different spelling or an old address.
Catchment. Checks the address against your boundary and applies your out-of-area policy.
Flags. Holds anyone with a Special Allocation Scheme flag, a sensitive record, or an immediate or 8-day removal.
Children. Holds a child applying without a parent or guardian for review.

Checks for this application5 of 5 passed

PDS match confirmedNHS number agrees

Not already registeredNo duplicate found

Inside catchmentBoundary checked

No SAS or sensitive flagNo removal recorded

Parent or guardian linked2 children

ResultReady to register

Registration

Registered in SystmOne or EMIS Web

Arrivo registers the patient in your clinical system through a dedicated automation user, completing the same screens your team would. Registering the patient notifies Primary Care Registration Management, which deducts them from their previous practice, and starts the GP2GP request for their record.

Permanent, child and temporary resident registrations
A usual GP assigned by your rules
Contact details and communication preferences recorded
Every write recorded in the audit trail

Registration progressComplete

Checks passed09:12
Registered in SystmOne09:13
PCRM notified, previous practice deducted09:13
GP2GP record requested09:13

Coding

Health questionnaire, coded

Answers from the national form, and from any extra questions your practice asks, are recorded as SNOMED CT codes. They show up in searches, disease registers and recalls instead of sitting in free text.

Smoking, height, weight and other lifestyle answers coded on arrival
Your extra questions mapped to the codes you choose
Answers that can't be coded kept as notes for your team to review

Coded from the questionnaireSNOMED CT

Questionnaire answers and their SNOMED CT codes
Answer	Code
Never smoked tobacco	266919005
Body height 172 cm	50373000
Body weight 68 kg	27113001
Body mass index 23	60621009

Families

Families registered together

When a parent applies for their children at the same time, Arrivo processes the household as one. It registers each child with a named parent or guardian, links the family in your clinical system, and holds the whole household if one member needs a decision.

Children never registered without a linked adult
One decision for the household, not one per person
Childhood immunisation recalls prompted once each child's record arrives

Household3 registered

AdultParent and guardianRegistered
Child, 7Linked to parentRegistered
Child, 3Linked to parentRegistered

Assisted registration

Help for patients who can't apply online

Reception can complete Register with a GP surgery with a patient at the desk or on the phone using Arrivo's assisted mode. It walks staff through each question in plain English and shows a translated version on screen for patients who prefer another language.

Marked as staff-completed in the audit trail
Reminds staff that patients don't need ID or proof of address
Then follows the same checks and registration as any other application

Assisted modeQuestion 6 of 18

Read to the patientPlease tell me the name of your previous GP practice.

Shown in PolishProszę podać nazwę poprzedniej przychodni lekarza rodzinnego.

Reminder: patients don't need ID or proof of address to register.

Patient messages

Patients kept informed

Patients get a text or email when their application arrives, when they're registered, and with what to do next, such as how to book an appointment and set up the NHS App. You choose the wording, and messages go out in the patient's preferred language.

Fewer calls to reception asking whether a registration has gone through
A link to complete any extra questions your practice asks

Text to patientDelivered

Example SurgeryYou're now registered with Example Surgery. To book an appointment, call 01632 960000 or use the NHS App.

The registrations national automation leaves behind

NHS auto-registration only takes adults moving between English practices who apply with NHS login. Arrivo handles every other case.

Children and families

Registered as a household, with each child linked to a parent or guardian.

No NHS login

58% of applicants don't use it.¹ Arrivo registers them without it.

First NHS registration

Registered as new to the NHS so an NHS number is allocated, with prompts for missing details.

Temporary residents

Stays of up to three months registered on the right terms, with an end date set.

Care homes

Applications from a home's residents grouped and processed together when the home moves to your practice.

Student intake

September surges handled without overtime or a backlog.

Out of area

Your out-of-area policy applied, with anything that needs a decision held for you.

Paper applications

Forms your team keys into Register with a GP surgery are processed like any other.

Your first 200 registrations are free.

After that you pay only for registrations Arrivo completes. Registrations NHS England auto-registers go straight into your system at no charge. See pricing.

Watch a family registered end to end

We'll take a test household from Register with a GP surgery to your clinical system, checks and coding included.

Book a demo View pricing

Onboarding and recalls

Turn every new registration into a good start.

Once a patient is registered, Arrivo welcomes them, helps them set up the NHS App, records what you need to know, invites them to the right first appointments, and keeps their reviews on track with recalls they can book themselves.

Welcome

A welcome that answers the first questions

Every new patient gets a welcome message in your words, with how to book, how to order repeat prescriptions and where to get help out of hours, in their preferred language.

Your wording, sent from your practice name
In the patient's preferred language
Fewer first calls to reception

Welcome messageDelivered

Example SurgeryWelcome to Example Surgery. To book, use the NHS App or call 01632 960000. Order repeat prescriptions in the NHS App. When we're closed, call 111.

NHS App and online access

The NHS App and online record access set up safely

Arrivo sends new patients the steps to set up the NHS App with NHS login, and flags anyone whose online record access needs a check by your team first, so access is turned on safely.

NHS App set-up steps sent with the welcome
Patients who need a check before access flagged
Each step recorded in the audit trail

Online accessReady

NHS App set-up stepsSent

Check before accessNot needed

Online record accessTurned on by the practice

First appointments

The right first appointments offered

Based on the record and the criteria you set, Arrivo invites new patients to the appointments they need: a review for a long-term condition, an NHS Health Check for eligible adults, or immunisation catch-up for children arriving from abroad, following UK Health Security Agency guidance.

Invitations by criteria you set
Immunisation catch-up for children arriving from abroad
Carers and communication needs recorded and coded

Invitations for new patientsThis week

Long-term condition review3 patients · practice nurseInvited
NHS Health Check5 patients aged 40 to 74Invited
Immunisation catch-up2 children · practice nurseInvited

Recalls

Recalls patients can book themselves

When a review is due, Arrivo sends an invitation with a link to book into the slots you set aside, reminds anyone who hasn't booked, and lists those who still haven't responded for your team to call.

Self-booking into the slots you release
Reminders, then a list for your team to call
Uptake shown in Insights

Diabetes reviewsNovember

Invited48

Booked online31

Reminded12

To call5

See a new patient's first month

We'll show the welcome, invitations and recalls for a test patient, set up with your criteria.

Book a demo View pricing

List protection

Keep every patient who should be on your list.

National list cleansing removed over 300,000 patients from practice lists in a year.⁷ Arrivo tracks every validation request and deadline, gathers the evidence that a patient is still with you, and keeps moves, leavers and deaths up to date, so your list stays accurate and genuine patients stay registered.

Validation requests

Every request tracked to its deadline

When Primary Care Support England asks you to confirm patients, Arrivo records each request, the patients it covers and the deadline. Practices are entitled to 30 days to respond,⁸ and Arrivo reminds the right person well before then.

Every request and patient in one list
Deadlines counted down, with reminders
Nothing missed when staff are away

Validation requests3 open

42 patientsFP6921 days left38 confirmed4 to check
15 patientsList validation9 days left11 confirmed4 to check
8 patientsFP69Due soon2 days left6 confirmed2 to check

Evidence

Evidence the patient is still with you

For each patient, Arrivo looks for recent contact in the record: appointments, prescriptions issued, results and letters. Patients with recent contact are marked ready to confirm, with the evidence listed for your reply.

Recent appointments, prescriptions, results and letters
The evidence listed for your reply
Patients who need extra care flagged, such as people in care homes or with no fixed address

Patient 14 of 42Keep

Last appointment12 days ago

Repeat prescription issued3 weeks ago

Blood test result2 months ago

RecommendationConfirm still registered

Patient contact

Patients asked to confirm, and replies prepared

Where there's no recent contact, Arrivo can text or write to the patient asking them to confirm their address, and records each reply. It then prepares your response with the evidence for each patient, for you to check and send.

Texts and letters in your words
Replies recorded against each patient
Your response prepared for you to check and send

Text to patientReplied

Example SurgeryWe're updating our records. Do you still live at the address we have for you? Reply YES, or call us on 01632 960000 if you've moved.

PatientYES

Moves and leavers

Moves, leavers and deaths kept up to date

Arrivo watches for changes to patients' details on the Personal Demographics Service. When someone moves, it checks the new address against your boundary and updates their contact details. When a patient registers elsewhere or dies, it confirms the deduction and that the record has gone where it should.

Address changes checked against your boundary
Deductions and deaths reconciled
Out-of-area patients listed for your policy

List changes this monthExample Surgery

Moved, still inside the boundary31

Moved out of area4 to review

Registered elsewhere27 deducted

Died6 reconciled

Re-registration

Removed in error? Back quickly

If a genuine patient is removed, Arrivo sends them a link to re-register and handles the application the moment it arrives, so they're back on your list as soon as possible.

A re-registration link sent the same day
The application handled as soon as it arrives
Each case recorded as evidence

Back on the listSame day

Removal noticed09:02
Re-registration link sent09:05
Application received14:40
Registered again14:41

Every patient kept is worth about £130 a year to the practice.

That's based on the BMA's figures for funding lost through list cleansing.⁷ A removed patient who has to re-register can cost at least a quarter's funding.⁸

Check your next validation request with us

We'll show how Arrivo would handle a request, using test patients and your rules.

Book a demo View pricing

Record-ready

From GP2GP arrival to a record your clinicians can use

GP2GP auto-integration now files each record when it arrives.³ The clinical follow-up still falls to your team. Arrivo puts every item in front of the right person, in order of clinical risk, and tracks it until it's done.

New patient recordRecord-ready

Day 0 09:13Registered in SystmOneFrom a family application received over MESH
Day 0 09:13GP2GP record requestedStarted by the clinical system
Day 0 10:02Record received and auto-integratedPrevious practice on EMIS Web
Day 0 10:057 degraded entries4 filed by practice rules, 3 sent to the summariser
Day 12 repeat medicines and 1 allergySent to the duty GP to reconcile
Day 2Summary marked high priorityDiabetes and an anticoagulant on record
Day 3Recalls setDiabetes review and cervical screening
Day 3Record-readySigned off by the practice

What record-ready means

A record is ready when its degraded entries are filed, its medicines and allergies are reconciled, it has been summarised, and its recalls are set. Arrivo tracks each of those for every new patient and shows you which records are still waiting and why.

A person signs off every summary.

Arrivo prepares and prioritises the work. Clinical decisions stay with your clinicians, and our clinical safety case sets out how each feature is controlled.

GP2GP tracking

Every transfer followed from request to integration

Arrivo follows each new patient's GP2GP transfer. If a transfer stalls, fails or arrives without its attachments, Arrivo flags it with the reason so your team can act the same day.

Status for every new patient in one list
Missing or oversized attachments flagged
Stalled transfers flagged with the previous practice's contact details, ready to chase

GP2GP transferIntegrated

Requested09:13
Sent by previous practice09:41
Auto-integrated10:02
Attachments received12 of 12

Degrades

Degraded entries filed or batched

When a record moves between EMIS Web and SystmOne, some coded entries can't be converted and arrive as free text. These are called degrades. Arrivo groups them by type, files the ones your practice's rules cover, and batches the rest so your summariser can review them in one sitting.

You decide which kinds of degrade can be filed automatically
The rest arrive grouped, with the original text alongside
Works on SystmOne and EMIS Web

Degraded entries7 in this record

Covered by your rules4 filedAdministrative entries and historic codes your practice has approved

Needs your summariser3 to reviewFor example Hypertension, diagnosed 2019

Medicines and allergies

Medicines and allergies reconciled by the right clinician

Repeat medicines and allergies from the previous practice need a clinician's review before they're issued or relied on. Arrivo sends each item to the right clinician as a task, with the history alongside, and keeps it visible until it's done.

Tasks routed by your rules, such as to the duty GP or a clinical pharmacist
Items due for issue soon shown first
Nothing marked done until a clinician completes it

Reconcile before next issueDuty GP

Ramipril 5 mg capsulesRepeat · last issued 3 weeks agoReview
Atorvastatin 20 mg tabletsRepeat · last issued 5 weeks agoReview
Penicillin allergyRecorded at previous practiceConfirm

Summarising

A summarising queue ordered by clinical risk

Arrivo orders the summarising queue so patients with high-risk conditions or medicines come first, such as anticoagulants, insulin or a recent cancer diagnosis. For each record it pulls out the key coded history for your summariser to confirm, correct or reject.

High-risk records summarised first, not oldest first
Key history laid out ready to check
A person signs off every summary

Summarising queue12 waiting

HighAnticoagulant, diabetesRegistered 2 days agoNext
HighRecent cancer diagnosisRegistered 1 day ago2nd
MediumAsthmaRegistered 4 days ago3rd
RoutineNo long-term conditionsRegistered 5 days ago4th

Recalls

Recalls and registers set from day one

Review dates don't carry over from the previous practice. Arrivo prompts your team to set recalls and add patients to the right disease registers, based on the conditions in their record, so nobody misses a review in their first year with you.

Long-term condition reviews, screening and immunisation prompts
Suggested dates based on the last review on record

Recalls to set2 suggested

Diabetes annual reviewDue March

Cervical screeningDue June

Based on the last review on recordReady to set

Records from elsewhere

Records GP2GP can't move

GP2GP only works between practices in England. For patients arriving from Scotland, Wales, Northern Ireland, abroad or private care, Arrivo starts the right process for each case and reminds your team until the record arrives. Where part of a record is still on paper, Arrivo tracks it in transit and tells your summariser when it lands.

Primary Care Support England requests prepared for records from Scotland, Wales and Northern Ireland
Letters to previous providers, and subject access request templates for patients arriving from abroad or private care
Reminders until each record is received and summarised

Records being chased3 open

Patient from Scotland9 daysPCSE request openReminder due Friday
Patient from abroad3 daysSubject access request template sent to patient
Paper record in transit6 daysSummariser told when it arrives

See a new record made ready

We'll show the record-ready queue for a test patient arriving from a practice on another clinical system.

Book a demo View pricing

Results

Normal results filed. Everything else with the right clinician.

Lab results are one of the biggest daily jobs in a practice's inbox: the average GP was estimated to spend 1.5 to 2 hours a day on them.⁶ Arrivo files the normal ones by rules your clinicians set, tells patients, and puts every other result in front of the right person with the history they need.

Filing rules

Rules your clinicians set, and can change at any time

Your clinicians decide which results can be filed without them, test by test, with limits by age group and recorded condition. Before filing, Arrivo also checks the patient's previous results and any comment from the lab, so a normal value that has changed sharply still reaches a clinician.

Rules by test, age group and recorded condition
Results with a lab comment always go to a person
Sharp changes from previous results sent for review
Every rule change logged with who made it

Filing rulesActive

Full blood countFile if normal, adults

Liver functionFile if normal

Lipid profileFile if normal

Thyroid functionClinician if on thyroid medicines

Any result with a lab commentAlways to a clinician

Agreed by the clinical leadChanged 3 Nov

Patient messages

Patients told when their results are normal

When Arrivo files a result as normal, it texts the patient in your words, so they don't need to call to ask. Results that need a conversation are never messaged automatically.

Your wording, sent from your practice name
Only for results filed as normal
Fewer calls to reception asking about results

Text to patientDelivered

Example SurgeryYour recent blood test results are back and are normal. You don't need to do anything. If you still feel unwell, please contact us.

Clinician review

Every other result with the right clinician

Abnormal and borderline results go to the clinician who asked for the test, or to the duty doctor if they're away, with the most urgent first. Each one arrives with the patient's previous values and current medicines, so the decision takes seconds.

Urgent results flagged and shown first
Routed to the requesting clinician, or the duty doctor if they're away
Previous values and current medicines alongside

Results for review3 waiting

Potassium 6.1 mmol/LUrgent08:42Duty GPPrevious 4.6
HbA1c 52 mmol/molReview09:10Requesting GPUp from 46 in March
eGFR 48Review09:31Requesting GPDown 18% since last year

Safety net

Nothing left unfiled, and a weekly check by a clinician

Each day Arrivo checks that every result received has been filed or is with someone, and flags any it couldn't match to a patient. Each week it picks a sample of automatically filed results for a clinician to check, so you can see the rules working.

A daily count of results received, filed and waiting
Unmatched results flagged the same day
A weekly sample for clinical audit

Results todayExample Surgery

Received168

Filed automatically142

With clinicians24

Couldn't be matched2 flagged

This week's audit sample10 results

Arrivo only files what your clinicians have agreed it can.

Your clinical lead approves the filing rules, and you can switch automatic filing off at any time. Our clinical safety case sets out how each rule is controlled.

See a day's results handled

We'll set up filing rules with your clinical lead in the demo and show how a day of test results would be handled.

Book a demo View pricing

Letters

Every letter read, coded and actioned. Most never need a GP.

A practice of 10,000 patients can receive more than 500 letters a week.⁵ Arrivo reads each one as it arrives, matches it to the patient, suggests the codes and sends each action to the right person, so only the letters that need a clinician reach one.

Matching and routing

Matched to the patient and sent to the right team

Arrivo reads hospital letters, discharge summaries, A&E and out-of-hours reports, screening results and admin letters as they arrive. It matches each to the patient by NHS number, name and date of birth, and routes it by your rules: medicine changes to the pharmacy team, admin to reception, clinical decisions to a GP.

Routing rules by letter type, sender and content
Letters it can't match to a patient held for a person
Duplicates spotted and shown side by side

Arriving now12 letters

Discharge summaryMedicines changedPharmacy
Outpatient clinic letterBlood test in 6 weeks requestedReception
A&E attendanceNo action neededCoder
Out-of-hours reportSafeguarding concernDuty GP

Coding

Codes suggested, a person approves

Arrivo highlights the diagnoses, procedures and medicine changes in each letter and suggests SNOMED CT codes, showing the sentence each code came from. A trained member of your team approves every code before it reaches the record, and codes that count towards QOF are flagged.

The source sentence beside every suggested code
Nothing coded without a person's approval
QOF-relevant codes flagged

Suggested codes3 to approve

Suggested codes with the sentence each came from
Suggested code	From the letter
44054006 Type 2 diabetes mellitus	“…diagnosed with type 2 diabetes…”
38341003 Hypertensive disorder	“…blood pressure remains raised…”
195967001 Asthma	“…background of asthma…”

Approve all, or one at a time2 count towards QOF

Actions

Every action becomes a task with a date

Follow-up tests, referrals, medicine changes and requests to review the patient become tasks for the right person, with the date the hospital asked for. Nothing depends on someone remembering what a letter said.

Tasks for the right role, with due dates
Medicine changes from discharge summaries prioritised
Overdue tasks shown in the Hub

Actions from today's letters3 tasks

Update repeat medicinesDischarge summary · due todayPharmacy
Book a blood test in 6 weeksClinic letter · due 18 DecReception
Review blood pressureClinic letter · due 2 DecNurse

Workflow

Fewer letters reach a GP

Most letters don't need a clinical decision. Arrivo's routing and coding let your workflow team file them completely, so GPs see only the letters that need them, and Insights shows how many that is each week.

Letters needing no clinical input handled by your team
GPs see only the letters that need them
Weekly figures for letters filed and time to file

This weekLetters

Received524

Filed by the workflow team401

Sent to a GP123

Average time to file4 hours

Works with the document workflow you already use.

Letters keep arriving through your clinical system's document workflow. Arrivo works on them there and files each one with the original document attached.

See a morning's letters handled

We'll show routing, coding and actions on test letters set up like yours.

Book a demo View pricing

Prescriptions

Repeat requests checked and ready to sign.

Arrivo prepares every repeat request before a prescriber sees it: matched to the repeat template, checked against review and monitoring dates, and grouped so the clear ones can be signed together. A prescriber signs every prescription.

Requests

Every request matched to the repeat template

Requests from the NHS App, your website, community pharmacies and reception arrive in your clinical system as they do now. Arrivo matches each item to the patient's repeat template and flags anything that isn't on it, such as an acute medicine or a changed dose.

Requests from every route in one queue
Items not on the repeat template flagged
Duplicate and early requests spotted

Requests today74

Ramipril 5 mg capsulesOn repeat · review due in 4 monthsClear
Salbutamol 100 microgram inhalerThird request in 6 weeksCheck
Amoxicillin 500 mg capsulesNot on repeatPrescriber

Checks

Review and monitoring dates checked first

Before a request reaches a prescriber, Arrivo checks the medication review date and any monitoring your practice requires, such as blood tests for certain medicines, using the protocols your clinicians set. Requests that are due a review go with a note, and the patient is invited to book.

Review dates and monitoring checked against your protocols
Patients due a review invited to book
Controlled drugs always marked for the prescriber's attention

Checks for this request2 of 3 clear

On the repeat templateRamipril 5 mg

Medication reviewDue in March

Kidney function blood testOverdue

ResultPrescriber to check

Signing

Clear requests signed together

Requests that pass every check are grouped for each prescriber, so they can be reviewed and signed in one go. Flagged requests are shown separately with the reason. Nothing is issued without a prescriber's signature.

Grouped for each prescriber
Flagged requests shown with the reason
Signed in your clinical system, as now

Ready for the prescriberToday

Clear, ready to sign58

Flagged with a reason14

Due a review9

Controlled drugs2

Patients

Patients told when it's done

Once the prescription is signed and sent to the patient's nominated pharmacy, Arrivo can tell them, and patients due a review are invited to book it.

A text when the prescription has gone to the pharmacy
Review invitations with a booking link
Fewer calls asking whether a prescription is ready

Text to patientDelivered

Example SurgeryYour repeat prescription has been sent to your pharmacy. Your yearly medication review is now due: book online at examplesurgery.co.uk/book

A prescriber signs every prescription.

Arrivo prepares and checks requests using your protocols. Prescribing decisions stay with your prescribers, and our clinical safety case sets out how each check is controlled.

See a day's requests prepared

We'll show the checks and the ready-to-sign queue using test requests and your protocols.

Book a demo View pricing

Hub

One place to work every registration and record task

The Hub shows your team what Arrivo has done across registrations, results, letters, prescriptions and your list, what needs a person, and how long each item has waited. Everyone sees the work meant for them.

Exceptions

An exceptions queue with the reason spelled out

Anything Arrivo can't complete safely, from any module, comes to one queue with the reason in plain English: no PDS match, a result it couldn't match to a patient, a possible duplicate letter, or a validation deadline close at hand. Each item shows how long it has waited against the target you set.

Nothing is written to your clinical system until a person decides
Waiting-time targets you set, with items close to the limit shown first
One-click actions: register, reject with a reason, or ask the patient for details

Exceptions4 open

No PDS matchRegistration2 hDetails differ from the NHS recordReception
Result not matchedResults40 minNo patient with these detailsReception
Possible duplicateLetters1 hSame discharge summary twiceCoder
Validation deadlineList2 days left8 patients, 2 to checkPractice manager

Roles

Work routed to the right people

Reception, coders, summarisers, the pharmacy team, prescribers and managers each see the work meant for them. Assign items to a person or a team, cover absence by moving work in a click, and let a PCN admin hub work the queues for several practices.

Access by role, so staff only see what their job needs
Staff sign in with their NHS Care Identity
A shared view for PCN and federation admin hubs

Work by roleToday

Reception2 exceptions

Coder12 letters to approve

Pharmacy team7 medicine changes

Prescriber58 requests to sign

Duty GP24 results

Practice manager4 list checks

Audit trail

A full audit trail

Every check, every write to your clinical system and every decision is recorded with who or what did it and when. Export it for your DCB0160 file, an information governance review or a patient query.

Automation and staff actions shown separately
Search by patient, date, staff member or action

Audit trailOne application

09:12:04Application received over MESH
09:12:05PDS match confirmed
09:12:05Duplicate check passed
09:12:06Catchment check passed
09:13:11Registered in SystmOne by automation user
09:13:12GP2GP request started by SystmOne
09:13:40Registration text sent to patient

Settings

Your practice's rules, in one place

Set your catchment and out-of-area policy, how you handle temporary residents, the extra questions you ask, how a usual GP is assigned, and who receives each type of task. Every change is logged with who made it.

Rules applied the same way to every application
Turn automatic registration on or off at any time

Practice settingsExample Surgery

Automatic registrationRegister when all checks pass

Out-of-area applicationsHold for practice manager

Temporary residentsRegister automatically for 3 months

Assign a usual GPBy surname

Extra questionsCarer status, preferred contact

See the Hub set up for your team

We'll set up roles, waiting-time targets and practice settings with you during the demo.

Book a demo

Insights

See how registration and record work is going, from practice to ICB

Insights turns every registration and record task into measures your practice, PCN and ICB can act on.

Today at a glance: registrations, results, letters, prescriptions and list checks done and waiting.
Waiting times for registrations, exceptions and summaries against the targets you set.
Workload by role, so you can plan reception and summariser time.
Your list: joiners, leavers, validation requests and patients kept each month.

Insights · Example SurgeryLast 8 weeks

91%Registered without staff keying

58%Results filed automatically

23%Letters that needed a GP

6Open exceptions

New registrations by week

Registered automaticallyNeeded staff input

What each measure means

Every figure in Insights has a definition, so practices, PCNs and ICBs compare like with like.

Time to register: From the patient's application to registration in your clinical system, including any time spent waiting for a decision.
Automation rate: The share of registrations completed without anyone keying them in, counting both Arrivo and NHS auto-registration.
Time to record-ready: From registration to the point where degrades are filed, medicines and allergies reconciled, the summary signed off and recalls set.
Data quality: PDS match rate, duplicates prevented, and applications missing details that had to be followed up.
List movement: Patients joining and leaving each month, with the reason, to help keep your list accurate.
Equality monitoring: Registrations by preferred language, age band and deprivation, to spot groups who find it harder to register.
Registration-rights checks: An optional question in patient messages asks whether the patient was asked for ID or proof of address. Results show where staff may need a reminder of the rules.
Results filed automatically: The share of results filed under your clinicians' rules, and the time from arrival to filing or review.
Letters reaching a GP: The share of letters that needed a clinician, the time to file, and how often suggested codes were changed.
Prescription turnaround: Time from request to signing, and the share of requests flagged for the prescriber, with the reasons.
Patients kept: Validation requests answered on time, patients confirmed, and patients re-registered after being removed in error.
GP2GP benchmarks: Your GP2GP transfers compared with national GP Registrations Data Platform figures for practices like yours.

Download any view as a spreadsheet, or have a monthly report emailed to you.

See Insights for your organisation

We'll show the practice, PCN or ICB view with sample data.

Book a demo View pricing

Assist

Short of admin time? Our team works your queue.

Assist adds Arrivo's own trained team to the software. We work the exceptions, letters and list checks the automation hands to people, under your rules and in your clinical system, and send every clinical question back to your clinicians.

What we do

The work the automation hands to people

Registrations that need a decision under your policy, letters to code, validation requests to evidence and results that couldn't be matched: our team works them every working day, within targets you agree with us.

Exceptions, letters and list checks
Targets agreed with you and reported weekly
Cover for leave, sickness and busy periods such as student intake

Assist this weekExample PCN

Exceptions worked64

Letters coded1,180

Patients evidenced for validation57

Within agreed targetsAll

How we work

Your rules, your system, your clinicians

Our staff work in your clinical system with their own NHS smartcards and access you approve. They follow your protocols, everything they do is in the same audit trail, and anything clinical goes back to your clinicians.

Named staff with their own NHS smartcards
Access approved, and removable, by you
Clinical questions sent to your clinicians

Assist set-upReady

Data processing agreementSigned

Smartcard accessApproved by the practice manager

Practice protocolsAgreed

For PCNs and federations

A shared back office for your PCN

PCNs and federations can use Assist as their shared admin hub, working the queues for every member practice with each practice's rules applied and its own reporting.

One team across member practices
Each practice's rules and reporting kept separate
Scales up for surges and down when it's quiet

PCN queues4 practices

Practice 13 exceptions · 120 lettersOn target
Practice 21 exception · 96 lettersOn target
Practice 35 exceptions · 141 lettersBusy
Practice 4No exceptions · 88 lettersOn target

Talk to us about Assist

Tell us which queues you'd like help with, and we'll propose targets and a price.

Book a demo View pricing

Integrations

Built for the systems your practice already runs

Arrivo connects through the routes NHS England provides for automation suppliers and works inside your clinical system. Your systems and the national services keep doing their jobs, and Arrivo does the work between them.

Clinical systems

SystmOne

Registration, degrade handling and record-ready queues for TPP SystmOne practices, through a dedicated automation user.

EMIS Web

The same registration and record-ready work for EMIS Web practices, including GP2GP tracking and degrade handling.

Medicus On our roadmap

Support for the newest GP clinical system in England.

National services

Primary Care Support England

List-validation requests tracked to their deadlines, with your replies prepared, and records that GP2GP can't move requested.

Register with a GP surgery

Applications arrive as structured data over NHS MESH, using the route NHS England provides for automation suppliers, with your practice's consent.

Personal Demographics Service

Matches confirmed through the national service and your clinical system before Arrivo registers anyone.

Primary Care Registration Management

Notified by your clinical system when Arrivo registers a patient, which deducts them from their previous practice.

GP2GP

Started by your clinical system when a patient is registered. Arrivo tracks each transfer through to integration.

Organisation Data Service

Previous practices identified by their ODS code for follow-up and records requests.

GP Registrations Data Platform

National GP2GP figures used as benchmarks in Insights.

In your practice

Pathology results

Results keep arriving through your clinical system's laboratory links. Arrivo files and routes them there.

Document workflow

Letters keep arriving through your clinical system's document workflow. Arrivo codes, routes and files them there.

Docman On our roadmap

Letters handled in Docman for practices that use it.

Repeat prescriptions

Requests from the NHS App, online services and pharmacies are prepared in your clinical system and signed there, then sent by the Electronic Prescription Service.

Text messages

Messages to patients sent from your practice name, in the wording you approve.

Standards

SNOMED CT

Questionnaire answers recorded as coded entries, not free text.

NHS MESH

The NHS's secure messaging service, used to receive applications from Register with a GP surgery.

NHS Care Identity

Staff sign in to the Hub with their NHS identity.

What Arrivo never does

Request or receive a patient's record from another practice. GP2GP does that from your clinical system.
Change a patient's NHS demographic record directly.
Replace Register with a GP surgery or your clinical system.
Sign or issue a prescription. A prescriber signs every one.
File a result your clinicians haven't agreed it can file.

Check Arrivo fits your setup

Tell us your clinical system and how you handle registrations today, and we'll confirm how Arrivo connects.

Book a demo

Trust and assurance

Clinical safety, security and data protection, documented

Buyers get a full assurance pack before signing, and practices get what they need for their own clinical safety and information governance files.

Request the assurance pack

Every Arrivo module is covered by our DCB0129 clinical safety case.

Our GP Clinical Safety Officer maintains the hazard log, signs off every release, and gives each practice what it needs to complete DCB0160.

Clinical safety

DCB0129 safety case and hazard log, covering wrong-patient matches, missed flags, misfiled results, missed letter actions, prescription checks and wrongful list removals.
A GP Clinical Safety Officer who signs off every release and reviews every incident.
People make the clinical decisions. Clinicians set the filing rules, trained staff approve codes and prescribers sign every prescription.
A DCB0160 pack for your practice: hazard log extract, deployment checklist and safety case summary.

Data protection

Your practice is the data controller. Arrivo acts as your processor under a data processing agreement.
A DPIA template ready for your information governance lead.
UK hosting, with registration data kept only as long as your agreement allows.
Assured by NHS England to receive Register with a GP surgery data over MESH.

Security

Data Security and Protection Toolkit completed to Standards Met each year.
Cyber Essentials Plus and ISO 27001 certification.
An independent CREST penetration test every year, with a summary for buyers.
Encryption in transit and at rest, with every access logged.
A public status page showing uptime and incident history.

Procurement and standards

DTAC version 2.0 form and evidence for each product version.
WCAG 2.2 AA for every screen patients and staff use, tested with people who use assistive technology.
Medical device status. Results filing, letter coding and prescription checks are assessed against MHRA guidance on software as a medical device, and the assessment is in the assurance pack.

Request the assurance pack

Our clinical safety case summary, DPIA template, DTAC form and security evidence, for your practice or ICB.

Request the pack

Pricing

Simple prices, published in full

Pay per task for the modules you use, or every module for one price per patient. No setup, licence or training fees, and your first 200 registrations are free. All prices exclude VAT.

Offer for every practice

Your first 200 registrations are free

Arrivo registers your practice's first 200 patients at no charge. The allowance starts with your first registration, with nothing extra to sign up for.

One allowance per practice on the per-task plan; Complete already includes every registration. NHS auto-registrations are always free and don't count towards the 200.

Why we give them away

See it work on your own patients. Your catchment, policies and patients are different from anyone else's. Free registrations let you check Arrivo's work, from the shadow week onwards, before you pay for any.
Make the case with your own figures. By the time the fee starts, Insights shows your own time to register and the staff time saved, so you aren't relying on our estimates.
Nothing to pay while your team settles in. The allowance covers the first months, while you adjust your rules and routing. At 36 registrations a month through Arrivo, 200 lasts more than five months.

Per task

Pay only for the work Arrivo does, module by module.

Registrations First 200 free£1.90 each
Results filed15p each
Letters processed10p each
Repeat requests prepared6p each
Record-ready, List protection, and Onboarding and recallsfrom £95 a monthEach is £95, £165 or £235 a month, for up to 6,000, 6,001 to 12,000, or over 12,000 patients.

Complete

55p per registered patient a year

Every module, with no limit on registrations, results, letters or repeat requests. Billed monthly: about £458 a month for 10,000 patients.

Every module in the platform
Hub and Insights for your practice, PCN and ICB
One contract, one safety case, one invoice

Assist

On request

Our trained team works your exceptions, letters and list checks. Priced by the queues you hand us and the targets we agree.

Named staff with NHS smartcards
Targets agreed and reported weekly

PCNs, federations and ICBs: one contract for every member practice, with group pricing and a single invoice. An ICB-wide licence can cover every practice.

Ask about group pricing

Estimate your savings

Change the figures to match your practice. The estimate uses the prices above and picks the cheaper plan for you.

Your monthly estimate

Admin time saved: 0 h
GP time saved: 0 h
Value of that time: £0
Arrivo cost, Complete: £0
Net each month: £0

Get a quote for your practice or group

Tell us your list size and number of practices and we'll send a quote, including group pricing.

Ask for a quote

FAQ

Questions practices ask us

Can't see your question? Ask us directly and we'll reply within one working day.

Does Arrivo replace Register with a GP surgery?

No. The 2026/27 GP contract requires every registration in England to go through NHS England's service.⁴ Arrivo receives the registrations that service sends to your practice, and handles the record work after registration.

What happens to registrations NHS England auto-registers?

They go straight into your clinical system and we don't charge for them. Arrivo still picks up the record work when their GP2GP record arrives.

Do patients need NHS login, ID or proof of address?

No. Patients in England don't need ID, proof of address, immigration status or an NHS number to register with a GP. Arrivo registers patients with or without NHS login and never asks them for documents.

What happens when Arrivo can't register someone?

The application goes to the exceptions queue in the Hub with the reason, such as no PDS match or a possible duplicate. Nothing is written to your clinical system until the checks pass or a person approves it.

Can Arrivo request records from the patient's previous practice?

No supplier can. GP2GP requests the record automatically when your clinical system registers the patient. Arrivo tracks it, handles what follows, and chases records GP2GP can't move.

Does Arrivo replace our summarisers?

No. It prepares and prioritises their work, files the degrades your rules cover, and lays out the coded history to check. Your summarisers and clinicians make every clinical decision.

Which clinical systems do you support?

SystmOne and EMIS Web. Medicus is on our roadmap.

How do we get started?

We agree the paperwork, you set your rules, we connect Register with a GP surgery to Arrivo with your consent, and you run a shadow week, approving each registration before switching on automatic registration. See the steps.

Is Arrivo a medical device?

Arrivo doesn't diagnose or recommend treatment. People make the clinical decisions: clinicians set the results filing rules, trained staff approve codes, prescribers sign prescriptions and a person signs off every summary. Our assessment of results filing, letter coding and prescription checks against MHRA guidance on software as a medical device is in the assurance pack.

Where is data held, and who controls it?

Your practice stays the data controller. Arrivo acts as your processor under a data processing agreement, and practice data is stored and processed in the UK.

Can we start with one module?

Yes. Many practices start with registrations or results and add more later. Pay per task for the modules you use, or move to Complete for every module at one price per patient. See pricing.

What does the free offer cover?

The £1.90 fee for the first 200 registrations Arrivo completes for each practice on the per-task plan. NHS auto-registrations are always free and don't count towards the 200, and Complete already includes every registration.

Does Arrivo file abnormal results?

No. It files only the results your clinicians' rules say can be filed. Anything abnormal, borderline, changed sharply or commented on by the lab goes to a clinician, and a clinician checks a sample of filed results every week.

Does Arrivo sign or issue prescriptions?

No. It matches and checks repeat requests and groups them for the prescriber. A prescriber signs every prescription in your clinical system.

How do we know the letter codes are right?

Every suggested code is shown with the sentence it came from, and a trained member of your team approves it before it reaches the record. Insights shows how often suggestions are changed.

Can Arrivo stop patients being removed from our list?

It can't stop national list validation, but it makes sure you reply on time with evidence for every genuine patient, and helps anyone removed in error re-register quickly.

How do we pay, and can an ICB or PCN fund it?

Monthly, by invoice or Direct Debit. ICBs and PCNs can buy for a group of practices on one contract. See pricing.

Sources

Where the figures and facts on this site come from. Each number matches the footnote next to the figure.

Register with a GP surgery performance data, NHS England Digital, figures for 7 April 2026. Used on Home and Registrations.
Online GP patient auto registration pilot and national roll-out, NHS England Digital, June 2025. Used on Registrations.
Auto-integration wider rollout within EMIS practices, NHS North East London, April 2025. Used on Record-ready.
Changes to the GP contract in 2026/27, NHS England. Used on this page, in Does Arrivo replace Register with a GP surgery?
Lessons in correspondence: improving practice efficiency, Practice Business, quoting Practice Unbound. Used on Home and Letters.
Number of diagnostic tests ordered by GPs rises more than threefold in 15 years, Medical Xpress, reporting research by the universities of Oxford, Bristol and Southampton, November 2018. Used on Home and Results.
GPs in England say Government audit of patient lists puts practices and patients at risk, BMA, 21 June 2026. Used on Home and List protection.
Reporting on the national list cleansing programme, Pulse. Used on List protection.

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Ask us directly and we'll reply within one working day.

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Contact

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Legal

Privacy notice

How Arrivo Health uses the information you give us when you contact us through this website.

This notice covers enquiries made through this website. It doesn't cover patient data, which we process only for practices, under a data processing agreement.

Who we are

Arrivo Health is the controller of the information you give us on this website. You can contact us at hello@arrivohealth.co.uk.

What we collect

Your name, work email, phone number (if you give one) and role
Your organisation, ODS code, clinical system and the size details you choose to share
Your message, what you're interested in, and your contact choices

Why we use it

To reply to your enquiry and arrange a demo. Our lawful basis is legitimate interests in responding to business enquiries. We send product updates only if you ask for them, and you can stop them at any time.

Who we share it with

Cloudflare, Inc. hosts this website and delivers your enquiry to our email inbox. We don't share it with anyone else and we never sell it. Where your information is processed outside the UK, it is protected by the safeguards UK data protection law requires.

How long we keep it

24 months from your last contact with us, unless you become a customer.

Your rights

You can ask to see, correct or delete your information, or object to how we use it, by writing to hello@arrivohealth.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.

Last updated 6 November 2026.

Legal

We want everyone to be able to use this website. We build to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we've done

Everything works with a keyboard, with a visible focus outline and a skip link
Text and buttons meet AA colour contrast in light and dark themes
Forms have labels, hints and error messages that link to each field
Moving to a new page moves focus to its heading, so screen readers announce it
Animation is switched off if you ask your device to reduce motion

Known issues

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Tell us about a problem

Email hello@arrivohealth.co.uk. We'll reply within five working days.

Last reviewed 6 November 2026.

The back office of general practice, automated.

Practices lose hours every day to admin that follows rules.

One platform for the whole back office

Your list

Registrations

Onboarding and recalls

List protection

Your inbox

Record-ready

Results

Letters

Prescriptions

Your team

Hub

Insights

Assist

Built to take work away, not add a tool

One supplier for the back office

People make the clinical decisions

Pay per task, or one price for everything

A shadow week before it acts

See Arrivo working with your practice's own rules

How Arrivo works in your practice

Five steps, the same for every module

Connect

Set your rules

Do the routine work

Handle what needs a person

Show what it did

Getting started

Agree the paperwork

Set your rules

Connect

Run a shadow week

Where the data goes

See Arrivo with your own rules

Registrations without the retyping

From application to registered in five steps

Applies online or on paper

Checks and routes the application

Receives every other application

Checks and registers the patient

Makes the record ready

Who handles what

Structured intake from Register with a GP surgery

Checks before anything is written

Registered in SystmOne or EMIS Web

Health questionnaire, coded

Families registered together

Help for patients who can't apply online

Patients kept informed

The registrations national automation leaves behind

Children and families

No NHS login

First NHS registration

Temporary residents

Care homes

Student intake

Out of area

Paper applications

Watch a family registered end to end

Turn every new registration into a good start.

A welcome that answers the first questions

The NHS App and online record access set up safely

The right first appointments offered

Recalls patients can book themselves

See a new patient's first month

Keep every patient who should be on your list.

Every request tracked to its deadline

Evidence the patient is still with you

Patients asked to confirm, and replies prepared

Moves, leavers and deaths kept up to date

Removed in error? Back quickly

Check your next validation request with us

From GP2GP arrival to a record your clinicians can use

What record-ready means

Every transfer followed from request to integration

Degraded entries filed or batched

Medicines and allergies reconciled by the right clinician

A summarising queue ordered by clinical risk